Customer Support

Yes, we accommodate bulk orders for specific products. If you have specific requirements or would like to place a bulk order, please contact our customer support team at support@africanbasket.shop or reach out to our sales department at orders@africanbasket.shop. Our team will assist you with the ordering process and provide any necessary information to ensure a seamless transaction.

Unfortunately, we do not offer international shipping at present. Stay tuned to our social media pages for any updates pertaining to any new developments.

We have a flexible return policy for products purchased online. If you are not satisfied with your purchase, you can return it within 3-5 days from the date of delivery. Please refer to our Returns and Refunds page on our website for detailed instructions and eligibility criteria.

We strive to process and ship orders as quickly as possible. If you need to make changes to your online order, please contact our customer support team immediately. While we cannot guarantee modifications after the order is placed, we will do our best to accommodate your request.

We do not have a minimum order requirement for online purchases. Whether you're looking to buy a single item or multiple products, you can place an order without any minimum purchase obligation.

While we make every effort to ensure timely delivery, we do not currently offer the option to request a specific delivery date or time slot. However, our courier service providers will provide you with essential information, including a tracking number. This tracking number will allow you to track the progress of your order and get a better estimate of its delivery timeframe. Rest assured, we are committed to keeping you informed about the status of your order throughout the delivery process.

Ordering online is simple. Visit our website at www.africanbasket.shop, browse our product selection, add items to your cart, and proceed to the checkout page. Follow the prompts to provide your shipping information and complete the payment process.

The delivery time may vary depending on your location. Generally, we strive to deliver products within 2-3 business days locally and 3-5 business days regionally from the date of order.

You can check the availability of an item in our physical stores by contacting our customer service team via email support@africanbasket.shop or contacting the store directly through their phone number listed in the locations page. Alternatively, you're welcome visit the store directly.

We have multiple physical stores located around South Africa. Please check the footer of our page to find the list with all addresses and telephone numbers you may need.

General Stores Operating Hours Monday - Thursday 9:00 - 18:00 Friday - Saturday 08:00 - 18:00 Sunday 08:30 - 16:00 NB: Our Cape Town Branch is closed on Sundays